There's a lot of talk about Chat-GPT these days and generative AI certainly offers some incredible functionality, but you need to think beyond this. Current solutions aren't best for every circumstance, often a hybrid approach is the way forward.
What I can help with...
Structuring your content
Interaction model design to include integration of new technology capabilities
Tooling - deciding which to use and how to use it
Metrics and data - setting up and analysis
IBM Watson (Dialogue & Actions)
7 years experience of building chatbots used by millions of people
Content driven design, with experience in content production at the BBC and in a game studio
Currently the Conversational AI lead at NatWest Cora
Completely redesigned and lead on the re-build of Cora's content to set us up for new tech